We want you to love your experience with MASKSHEETS and your new mask sheet products. On the off chance that you don't, we're here to help!
As a MASKSHEETS customer, you're entitled to the following:
*Only new and unopened mask sheets are accepted for return.
*Return shipping charges are responsibility of the purchaser.
*Returning item(s) should be postmarked by the 30 calendar days of the date when you received the order. Please note No returns will be accepted after 30 calendar days from the date you received the order. The item(s) will be shipped back at your expense.
Steps for Refund
1. Create a ticket, with your order number and reason.
2. We will contact you either with your phone or email for returning eligibility.
3. Send returning item(s) to masksheets.com
Send it to:
212-12 41st Ave
Bayside, NY 11361
* We recommend using a delivery service that offers package tracking and basic insurance coverage.
4. Your package is received you will receive an email with the refundable amount. The refundable amount will be issued back to the original form of payment(Credit Card, Paypal etc.). Please keep in mind that this process may take up to 10 business days.