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Frequently Asked Questions

Frequently Asked Questions

1. What are mask sheets?

Mask sheets have been trending in Korea for quite some time now, and we want to introduce to y'all this fantastic concept that's a thing right now in the states (it's about time~).

A mask sheet is literally a sheet pre-cut in the shape of your face; however, these sheets are unique in that they are built to remedy particular and specific skin conditions or areas of your skin you want to correct. The sheets are packed with potent ingredients that penetrate your skin fast and effectively to meet your skin's needs. Mask sheets offer a gentle approach to treating issues like tone, hydration, firmness, clarity, and even more.

2. Why mask sheets?

Mask sheets are super easy to use; you can enjoy at-home pamper sessions; great effect in a short time!

Read more

3. What types of mask sheets are suitable for skin type?

We recommend using products that are suitable for your skin type and skin condition.

We have 5 skin concerns categories suite for your skin type.

Read more about how to shoose the mask sheet at our lesson page

4. What form of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Diners Club and Paypal.
*For orders outside the U.S., we recommend using PayPal (especially if the card issuing bank is of non-U.S. origin)

5. Is the date on my product the expiration date or the manufacturing date?

We realize the dates on our products can be confusing (we get this question quite a bit) as some products have the expiration date printed while others have the manufacturing date printed. That being said, many if not most of the products on our site have the manufacturing date (as is often the case with Korean cosmetics), and the date is usually followed by the word "제조," which, in English, means "manufacture". We value our customers and will never sell expired products just to make a sale. If you are still unsure about the date on your product, feel free to contact us at contact@masksheets.com

6. Can I purchase wholesale on MASKSHEETS?

We don’t take wholesale orders but you can get discount if you are purchasing more Than $500 on each order.

Feel free to contact us at contact@masksheets.com for more information.

6. What is Same-Day shipping?

Same-day Shipping means that an order will ship out at same day if an order is received by 3:PM EST Monday through Friday. Same-day shipping does not mean an order will be deliverd to your shipping address at same day but will take regular shipping deliver days either via USPS or UPS.

7. Where can I find my tracking number?

Once your order has shipped and tracking information will be updated to your account on your account and an email will be send out to your email address. (Please check your spam folder if you don't receive either order confirmation email or shipping confirmation email. Mark our email address to trust email contact will make your further purchase or contact easy.)

You can track your order by emailed tracking code on my account page.

Method 1.

Step 1. Click 'My Orders' on my account dashboard. Step 2. Click 'View Order' by order number which you wish to track. Step 3. There will be a 'Track your order' link if your order has been shipped out.

Method 2.

Click 'Order Tracking' link from the bottom of the website. Enter your order number and your email address. Click track order button.

8. How shipping works?

USA:
Shipping to the USA for all orders under $40 is based on weight and starts at $3.50.

Free 3-5 Day Shipping to the USA for orders of $40 or more!

All US orders are shipped based by weight using USPS First Class Mail (under 13 ounces), USPS Priority Mail (13 ounces - 3 lbs) and UPS Standard (3-5 lbs). All US orders will be received within 3-5 business days.

Outside of US: 
All orders are shipped based by weight using USPS First Class International Package with no tracking (approximately 15 Days). 
*We now ship to APO or P.O. Boxes!

Read more details

9. How MASKSHEETS returns work?

We want you to love your experience with MASKSHEETS and your new mask sheet products. On the off chance that you don't, we're here to help!

As a MASKSHEETS customer, you're entitled to the following:

*Only new and unopened mask sheets are accepted for return.

*Return shipping charges are responsibility of the purchaser.

*Returning item(s)  should be postmarked by the 30 calendar days of the date when you received the order. Please note No returns will be accepted after 30 calendar days from the date you received the order. The item(s) will be shipped back at your expense.

Steps for Refund

1. Create a ticket, with your order number and reason.

2. We will contact you either with your phone or email for returning eligibility.

3. Send returning item(s) to masksheets.com

Send it to:

212-12 41st Ave

Babyside, NY 11361

* We recommend using a delivery service that offers package tracking and basic insurance coverage.

4. Your package is received you will receive an email with the refundable amount. The refundable amount will be issued back to the original form of payment(Credit Card, Paypal etc.). Please keep in mind that this process may take up to 10 business days.