Orders and Returns
What form of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and Paypal.
*For orders outside the U.S., we recommend using PayPal (especially if the card issuing bank is of non-U.S. origin)
What are my delivery options?
All of our orders ship within 24 hours of purchase (does not include weekends).
Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products - discounts are not considered in the customs total value) . International orders may take approximately 15 business days or more for delivery, depending on the respective country's customs and postal processes.
Same Day Shipping
Same Day Shipping applies to orders placed before 3PM Eastern Standard Time on a business day. If the order is placed on Saturday, Sunday or on a holidays, the order will be scheduled to ship the following business day.
How much is shipping?
Shipping to the USA for all orders under $40 is based on weight and starts at $3.99.
Free 1-4 Day Shipping to the USA for orders of $40 or more! (Exclude tax & any coupon discount)
All US orders are shipped based by weight using USPS First Class Mail (under 13 ounces), USPS Priority Mail (13 ounces - 3 lbs) and UPS Standard (3-5 lbs). All US orders will be received within 2-5 business days.
*Please note we are not responsible for lost or stolen packages, or returned or delayed by the postal service.
Outside of US:
All orders are shipped based by weight using USPS First Class International Package with no tracking (approximately 15 Days).
Free 3-7 Day Shipping to the Canada for orders of $100 or more! (Exclude tax & any coupon discount)
*We now added DHL Worldwide Express shipping to international orders, for most major destinations around the world, DHL Worldwide Express will arrive in just business 3-6 days. Please calculate and compare your shipping fees in the cart.
Please note duties and fees mandated by customs (customs $ value will be annotated as the full value of all products - discounts are not considered in the customs total value).
*We now ship to APO or P.O. Boxes!
USPS First Class
If shipping to outside of U.S., do I need to pay customs fees or any other specific country duties and fees?
If there are any, duties and fees will be paid by recipient. Before making your purchase, it is important to understand your customs or any other specific duties and fees that may be associated with your respective country.
Do you charge sales tax?
Yes, we do charge 8.87% sales tax for packages sent to New York.
How do returns work?
We want you to love your experience with MASKSHEETS and your new mask sheet products. On the off chance that you don't, we're here to help!
As a MASKSHEETS customer, you're entitled to the following:
*Promotions are not valid on previous orders.
*Only new and unopened items are accepted for return.
*Return shipping charges are responsibility of the purchaser.
*Returning item(s) should be postmarked by the 30 calendar days of the date when you received the order. Please note No returns will be accepted after 30 calendar days from the date you received the order. The item(s) will be shipped back at your expense.
Steps for Refund
1. Create a ticket, with your order number and reason.
2. We will contact you either with your phone or email for returning eligibility.
3. Send returning item(s) to masksheets.com
Send it to:
190-10 Northern Blvd
Flushing, NY 11358
* We recommend using a delivery service that offers package tracking and basic insurance coverage.
4. Your package is received you will receive an email with the refundable amount. The refundable amount will be issued back to the original form of payment(Credit Card, Paypal etc.). Please keep in mind that this process may take up to 10 business days.